The Orchid Tray Company unconditionally guarantees the quality and description of our merchandise to be as stated on our website or we will cheerfully refund your money upon return of goods to us in appropriate condition (minus postage). Also if delivered goods are not what you have ordered we guarantee to replace them immediately. All goods are guaranteed for 12 months from date of purchase.


Goods will be dispatched upon clearance of funds.

All shipping will be via Australia Post or Star Track Express unless otherwise requested.

Some products /orders may be bulky or weighty and we calculate postage by a formula set out by freight providers. This includes weight, size & destination of package.

Please supply a contact phone number just incase we need to contact you.


The Orchid Tray Company values your right to privacy. We will require collection of your personal information as much as is necessary for billing and delivery purposes, but we will not disclose, sell or otherwise pass on your personal information under any circumstances.