Delivery & Terms


The Orchid Tray Company unconditionally guarantees the quality and description of our merchandise to be as stated on our website or we will cheerfully refund your money upon return of goods to us in appropriate condition (minus postage). Also if delivered goods are not what you have ordered we guarantee to replace them immediately. All goods are guaranteed for 12 months from date of purchase.


Goods will be dispatched upon clearance of funds.

All postage will be via Australia Post unless otherwise requested. Any other method of postage (such as Express Delivery) will be billed to you at the going rate:

Some products /orders may be bulky or weighty and we calculate postage by a formular set out by Australia Post which includes weight, size & destination of package so we cannot nominate a postage cost until we have parcelled your order.

Please supply a contact phone number so that we can confirm postage costs with you prior to payment and dispatch.


The Orchid Tray Company values your right to privacy. We will require collection of your personal information as much as is necessary for billing and delivery purposes, but we will not disclose, sell or otherwise pass on your personal information under any circumstances.